Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kanwalsamina@icloud.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kanwalsamina@icloud.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kanwalsamina@icloud.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund & Exchange Policy – Libaas Rang

At Libaas Rang, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund & Exchange Policy below.

Shipping & Delivery

We aim to dispatch all orders within 1–3 business days after order confirmation. During busy periods, dispatch may take slightly longer.

Estimated Delivery Times

Pakistan

Standard Delivery: 3–5 Business Days

International Orders

Delivery Time: 7–14 Business Days (depending on destination)

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or customs processing.

Once an order has been dispatched, responsibility for delivery lies with the courier service. Libaas Rang is not responsible for delays caused by courier companies or customs authorities.

Customers are responsible for providing the correct shipping address at checkout. Libaas Rang will not be responsible for orders delivered to an incorrect address provided by the customer.

Return & Refund Policy

We accept returns and refunds within 14 days of receiving your order, provided that:

The item is unused, unworn, and unwashed.
All original tags, labels, and packaging are intact.
The item is returned in its original condition.
Proof of purchase or order number is provided.

Refund Eligibility

Refunds will only be approved after the returned item has been inspected and meets our return conditions.

Refunds will be processed through the original payment method within 7–14 business days after approval.

Shipping charges are non-refundable.

Exchange Policy

We offer exchanges for:

Wrong item received
Damaged or defective product
Size exchange (subject to stock availability)

Exchange requests must be submitted within 7 days of receiving the order.

If the requested size or product is unavailable, a store credit or refund may be offered.

Non-Returnable Items

The following items cannot be returned or exchanged:

Sale or discounted items
Customized or altered products
Items without original tags or packaging
Items showing signs of wear, perfume, makeup stains, deodorant marks, washing, or damage caused by the customer

Libaas Rang reserves the right to refuse returns that do not meet the above requirements.

Return Shipping Costs

Unless the item is defective or an error was made by Libaas Rang, customers are responsible for all return shipping costs.

We recommend using a tracked courier service, as Libaas Rang cannot be held responsible for items lost during return transit.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your Order Number
Clear photos of the product
A description of the issue

After verification, we will arrange a replacement, exchange, or refund at no additional cost.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us:

Email: Kanwalsamina@icloud.com
WhatsApp: +447897309931

Please include:

Order Number
Full Name
Reason for Return or Exchange
Photos (if applicable)

Our customer support team will respond within 24–48 business hours.

International Returns

International customers are responsible for return shipping costs unless the item is faulty or incorrect.

Any customs charges, duties, or taxes related to returns are the responsibility of the customer. Returned parcels should be clearly marked as "Returned Goods" to avoid customs charges.